casmoo.blogg.se - Las vegas the nugget

The room was large and featured two 55" tv's, a couch and ottoman, plus dining table, work desk, makeup desk, refrigerator, genuine Keurig coffee maker and a large bathroom. We had a corner suite in the Rush Tower and it was well worth a couple of extra dollars to stay. For the positives I would give the room, pool, parking, restaurants, spa, and selection of gaming at both the tables and slots. Th GN is a well maintained, clean, large and fun resort in the middle of Fremont Street and walkable to all of the other hotels downtown. This was the second time we've stayed at GN in the past year and probably won't be our last. We felt like they do only what is their job no more no less and doesn’t go beyond guest experience. The lady standing next to bell desk were rude too when ask for assistance and says can’t help, it is bell person. Business center is closed at 3PM whereby surely the hotel is full with international guest, when visited bell desk no help at all.

Maybe that is their “Norm” but I know hospitality is about guest experience and the most important key of this are the people. Myself is a hotelier person for long years and to experience that staff in this hotel doesn’t go beyond guest expectations is really sad. We were given a room on the 5th floor just exactly next to their chiller so imagine the noise, so we requested a room transfer and since we were so tired we didn’t realize the room changed was just on the 6th floor on the same chiller side….finally we were moved after speaking to the manager(Kevin) and we were moved to upper floor somewhere on 12th. We had an issue when checked in, we requested a high floor & quiet room since we travelled 14hours of flight. Location is great next to the Fremont famous sky canopy and street.

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